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Volume Management Associate
Duration: 9 months+
Location: Louisville, KY
College degree (Associates or Bachelors) or equivalent business experience.
Minimum 3-5 energy industry experience or functional experience in a comparable discipline.
Utilize PC and mainframe applications, such as Microsoft Office, People Soft, Time, EERS, and Passport proficiently. Develop customized reports provided by integrated systems, including Passport, PeopleSoft, Impromptu, etc., and MS Office applications.
Use oral and written skills to present information.
Track, record, and analyze customer’s natural gas consumption including daily and monthly forecast of supply requirements. Nominate and report daily delivery volumes to the LDC.
Maintain and be accountable for consumption and balancing using Nomination/Balancing system or spreadsheets to assist in the analysis of customer’s daily energy requirements.
Understand the LDC tariff regulations for LDC(s) of responsibility. Maintain up-to-date LDC summaries for assigned regions. Provide Business Development Management or Business Development Services with relevant tariff information to bring on or manage a customer.
Encourage and support superior customer service experiences by ensuring data feeding the individual systems are accurate and complete and result in an accurate customer invoice.
Support a secondary market by demonstrating ability to perform monthly or day-to-day responsibilities in the absence of team member, in at least one additional market.
Monitors and analyzes customers’ natural gas usage and must be able to navigate through internal processes and procedures while working within utility or pipeline guidelines to manage delivery volumes.
Bachelor of Arts or Science in business related discipline.
Business or customer service experience in a professional office environment.
Prior experience in another department within the company, provided knowledge, education and experience qualifications are met.