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IT Programs Manager

The IT Programs Manager oversees and manages –infrastructure, application or process/integration
projects for Information Technology; works across multiple IT groups to define solutions for
infrastructure services and process deployment; supports mergers/acquisitions projects and support
efforts such as deployment of infrastructure to support of new site and may be responsible for
developing, implementing and enforcing policies, standards and methodologies.
 Minimum Requirements:
 Three or more years.
 High School Grad / GED: Required
 Core Requirements:
 Ability to manage all phases of the project life cycle.
 Capable of managing multiple projects.
 Ability to manage stakeholders’ expectations.
 Experience with working with support teams (contact center, help desk, infrastructure);
knowledge and experience with ITIL.
 Aiding in the negotiation of contracts and contractual changes and coordinating
preparations of proposals, plans, specifications, and financial conditions of contracts.
 responsible for contract administration and service levels measurement; ensures
adherence to master plans and schedules and manages professional employees (project
managers, technical staff and/or analyst staff ) and third part or outsourcing providers.
 Accountable for the performance and results of a team within own discipline(Assigns
personnel to various projects and directs their activities)
 Responsible for customer relations and communications (with other groups and vendors)
within own discipline or function and may oversee information systems personnel
administration, including selection, training and personnel development.

 Preferred Requirements:
 Bachelor’s Degree Preferred.
 Project Management Professional (PMP) Certification.
 Scrum Master Certification.
 Experience overseeing Agile Software Development Lifecycle (Scrum or Kanban).
 Six Sigma Certified.

 Knowledge and experience with automation (chat bots, virtual agents, etc)

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