The IT Programs Manager oversees and manages infrastructure, application or process/integration
projects for Information Technology; works across multiple IT groups to define solutions for
infrastructure services and process deployment; supports mergers/acquisitions projects and support
efforts such as deployment of infrastructure to support of new site and may be responsible for
developing, implementing and enforcing policies, standards and methodologies.
Three or more years.
High School Grad / GED: Required
Ability to manage all phases of the project life cycle.
Capable of managing multiple projects.
Ability to manage stakeholders’ expectations.
Experience with working with support teams (contact center, help desk, infrastructure);
knowledge and experience with ITIL.
Aiding in the negotiation of contracts and contractual changes and coordinating
preparations of proposals, plans, specifications, and financial conditions of contracts.
responsible for contract administration and service levels measurement; ensures
adherence to master plans and schedules and manages professional employees (project
managers, technical staff and/or analyst staff ) and third part or outsourcing providers.
Accountable for the performance and results of a team within own discipline(Assigns
personnel to various projects and directs their activities)
Responsible for customer relations and communications (with other groups and vendors)
within own discipline or function and may oversee information systems personnel
administration, including selection, training and personnel development.
Bachelor’s Degree Preferred.
Project Management Professional (PMP) Certification.
Scrum Master Certification.
Experience overseeing Agile Software Development Lifecycle (Scrum or Kanban).
Six Sigma Certified.
Knowledge and experience with automation (chat bots, virtual agents, etc)