ITIL Foundation Certified
3+ years of experience implementing Incident, Problem, Change, Release Management
Agile foundation Certified
3+ years’ experience in agile environment, 5+ years’ experience working on
infrastructure, call center, process and support based initiatives
Analyzes business process and practices in an effort to focus the design and
implementation of information technology solutions that meet customer needs and
Collaborates on an on-going basis with the Programmer/Analysts.
Applies advanced analytical skills within functional area.
Requires specialized depth and/or breadth of expertise; Interprets internal or external
business issues and recommends best practices; Solves complex problems; takes a
broad perspective to identify innovative solutions; Works independently, with guidance in
only the most complex situations
May lead functional teams or projects; Is recognized as an expert in own area within the
organization; Progression to this level is typically restricted on the basis of business
Product Owner or Scrum Master certified
2+ years’ experience with Remedy including CPI setup and reporting Six Sigma certified.