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IT Business Systems Analyst

Minimum Requirements:
 ITIL Foundation Certified
 3+ years of experience implementing Incident, Problem, Change, Release Management
Agile foundation Certified
 3+ years’ experience in agile environment, 5+ years’ experience working on
infrastructure, call center, process and support based initiatives  

 Core Requirements:
 Analyzes business process and practices in an effort to focus the design and
implementation of information technology solutions that meet customer needs and
business initiatives.
 Collaborates on an on-going basis with the Programmer/Analysts.
 Applies advanced analytical skills within functional area.
 Requires specialized depth and/or breadth of expertise; Interprets internal or external
business issues and recommends best practices; Solves complex problems; takes a
broad perspective to identify innovative solutions; Works independently, with guidance in
only the most complex situations
 May lead functional teams or projects; Is recognized as an expert in own area within the
organization; Progression to this level is typically restricted on the basis of business
 Preferred Requirements:
 Product Owner or Scrum Master certified
 2+ years’ experience with Remedy including CPI setup and reporting Six Sigma certified.

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